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Refund and Returns Policy

Refund and Returns Policy

Last updated: 29 June 2026

This Refund and Returns Policy applies to all digital products, courses, templates, snapshots, funnels, workflows, landing pages, automation kits, downloadable resources, and related digital materials sold through GHL Kits.

GHL Kits is a trading name of Fishbone Digital Ltd.

  • Legal company name: Fishbone Digital Ltd
  • Trading name: GHL Kits
  • Company number: 15888042
  • Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Website: https://ghlkits.com
  • Support email: thefishbonedigital@gmail.com

By purchasing from GHL Kits, you agree to this Refund and Returns Policy.

1. Digital Products

All products sold by GHL Kits are digital products.

This may include, but is not limited to:

  • Courses.
  • GoHighLevel snapshots.
  • Funnel templates.
  • Landing page templates.
  • Workflow templates.
  • Automation kits.
  • Downloadable files.
  • Setup instructions.
  • Digital resources.
  • Training materials.
  • Access links.
  • Implementation guides.

Because our products are delivered digitally and may be accessed, viewed, downloaded, imported, copied, or used immediately after purchase, our refund policy is different from physical goods.

2. No Refunds After Digital Access Is Provided

All sales are final once digital access has been provided.

This includes when:

  • Access details have been sent by email.
  • A snapshot link has been sent.
  • A funnel template link has been sent.
  • A course access email has been sent.
  • A download link has been provided.
  • Instructions have been delivered.
  • A digital file has been made available.
  • A GoHighLevel asset has been shared.
  • Any digital product has been accessed, opened, imported, downloaded, viewed, or made available to you.

Once access has been provided, we do not offer refunds for change of mind, accidental purchase, lack of time, non-use, failure to implement, or dissatisfaction after access has started.

3. Immediate Access and Cancellation Rights

Our products are digital products delivered electronically.

By completing your purchase, you request immediate access to the digital product you purchased.

You understand that once digital access has started, your purchase becomes final and non-refundable except where required by law.

At checkout, you may be required to confirm that you understand you are purchasing digital content and that you agree to immediate digital delivery.

4. Refunds We Do Not Provide

We do not provide refunds for:

  • Change of mind after purchase.
  • Purchasing by mistake after access has been provided.
  • Not using the product.
  • Not completing the course.
  • Not importing or using a snapshot, funnel, workflow, or template.
  • Not having enough time to use the product.
  • Not having a GoHighLevel account.
  • Not having the required software, accounts, integrations, or tools.
  • Expecting GoHighLevel software access to be included.
  • Expecting custom setup, implementation, technical support, coaching, consulting, or done-for-you services.
  • Disagreement with the structure, teaching style, layout, design, strategy, or method after access has been provided.
  • Failure to achieve a specific business, lead generation, client acquisition, marketing, income, technical, or software result.
  • Issues caused by third-party platforms, including GoHighLevel, Stripe, Meta, Google, WordPress, or any other software provider.
  • Lack of compatibility caused by your own account setup, permissions, integrations, plan limitations, or software changes.

5. Defective or Non-Functional Digital Products

If you believe a digital product is defective, broken, incomplete, inaccessible, or not functioning as described, you must contact us at thefishbonedigital@gmail.com with your order details and a clear explanation of the issue.

Where a genuine issue exists, we will first attempt to resolve it by:

  • Providing corrected access.
  • Resending the delivery email.
  • Replacing a broken link.
  • Providing updated instructions.
  • Repairing or replacing the affected digital file.
  • Providing an alternative delivery method.
  • Clarifying the correct usage steps.
  • Providing a corrected version where reasonably possible.

A refund will only be considered if we are unable to reasonably fix, replace, correct, or provide access to the affected digital product.

This does not apply to issues caused by your own software setup, GoHighLevel account limitations, lack of required tools, user error, third-party platform changes, or failure to follow the provided instructions.

6. Duplicate Purchases

If you accidentally purchase the same product more than once, you may contact us within 7 days of the duplicate purchase.

If we can verify that a genuine duplicate purchase was made by the same customer for the same product, we will refund the duplicate transaction.

Duplicate purchase refund requests must be sent to:

thefishbonedigital@gmail.com

Please include:

  • Your name.
  • The email address used at checkout.
  • Order details.
  • Date of purchase.
  • Proof or details of both payments.

We reserve the right to refuse a duplicate purchase refund if we cannot verify the duplicate transaction or if the request is not made within 7 days of the duplicate purchase.

7. Non-Delivery or Access Issues

If you do not receive your access email, snapshot link, funnel link, course access, download link, or instructions, you must contact us at thefishbonedigital@gmail.com.

Most delivery issues can be resolved by:

  • Checking your spam, junk, promotions, or updates folder.
  • Verifying the email address used at checkout.
  • Resending access details.
  • Correcting an incorrect email address.
  • Providing an alternative access method.
  • Confirming payment status.

A temporary email issue, spam folder issue, incorrect email entry, or failure to check your inbox does not automatically qualify for a refund.

We will make reasonable efforts to provide access to the product you purchased.

8. No GoHighLevel Software Access Included

Unless specifically stated otherwise on the sales page, your purchase does not include a GoHighLevel subscription, GoHighLevel account, software license, paid plan, free trial, or any third-party software access.

You are responsible for having your own GoHighLevel account and any other required tools, subscriptions, permissions, integrations, or software needed to use the product.

Refunds will not be provided because you do not have a GoHighLevel account, do not understand GoHighLevel, or do not have the required third-party tools.

9. Templates, Snapshots, Funnels, Workflows, and Automation Kits

Templates, snapshots, funnels, workflows, landing pages, and automation kits are provided for educational, practical, and implementation purposes.

You are responsible for reviewing, editing, testing, customising, and adapting them before using them in your own business or with clients.

We do not guarantee that any snapshot, funnel, workflow, automation, template, or landing page will work perfectly with every GoHighLevel account, industry, location, software plan, integration, or future platform update.

We do not guarantee leads, sales, appointments, revenue, ad performance, client results, or business growth from using any digital product.

10. Courses and Training Materials

Courses and training materials are provided for educational purposes only.

We do not guarantee that you will achieve any specific result from watching, following, or implementing the course content.

Your results depend on many factors, including your experience, effort, niche, offer, pricing, market, technical ability, advertising budget, and implementation.

Refunds will not be provided because you did not achieve a specific outcome after accessing the course.

11. Review Time for Refund Requests

If a refund request qualifies for review under this policy, we aim to review and respond within 3 to 5 business days.

Submitting a refund request does not guarantee that a refund will be approved.

We may ask for additional information, screenshots, order details, access records, or a description of the issue before making a decision.

12. How to Request Help or a Refund Review

To request help with an order, access issue, duplicate purchase, or defective product issue, contact us at:

thefishbonedigital@gmail.com

Please include:

  • Your full name.
  • The email address used at checkout.
  • The product purchased.
  • Order number or payment details, if available.
  • Date of purchase.
  • A clear explanation of the issue.
  • Screenshots or supporting evidence, if relevant.

We may be unable to review your request if you do not provide enough information to verify your purchase or understand the issue.

13. Payment Disputes and Evidence

If a payment dispute, chargeback, or bank claim is opened, we may provide relevant evidence to Stripe, banks, card issuers, payment networks, fraud prevention providers, legal advisers, or other relevant parties.

This evidence may include:

  • Order details.
  • Product purchased.
  • Payment records.
  • Checkout consent records.
  • Digital delivery records.
  • Access records.
  • Email delivery records.
  • Snapshot, funnel, template, course, or instruction delivery records.
  • IP address, browser, device, and location information where available.
  • Customer communication.
  • Refund request history.
  • Support history.
  • Copies of our Terms and Conditions, Privacy Policy, and Refund and Returns Policy.

We use this information to verify purchases, confirm digital delivery, prevent fraud, respond to disputes, and protect our legal and business interests.

14. Legal Rights

Nothing in this Refund and Returns Policy limits or removes any legal rights you may have under applicable law.

If digital content is faulty, not as described, or if a refund is required by law, we will handle the matter in accordance with applicable legal requirements.

15. Policy Updates

We may update this Refund and Returns Policy from time to time.

The latest version will be published on this page with the updated date.

The policy in effect at the time of purchase will generally apply to that purchase unless a change is required by law, fraud prevention, payment processor rules, operational reasons, or platform compliance.

16. Contact

If you have any questions about this Refund and Returns Policy, please contact us:

  • Fishbone Digital Ltd trading as GHL Kits
  • Company number: 15888042
  • Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Email: thefishbonedigital@gmail.com
  • Website: https://ghlkits.com
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